In today’s competitive B2B landscape, winning new customers is only half the battle. Retaining, engaging, and growing them post-sale is where most businesses struggle. Enter DexKor, an AI-native B2B Customer Experience suite founded by Richard Samuel, designed to unify every customer touchpoint and turn relationships into a sustainable growth engine.

The Journey Behind DexKor

I’m Richard Samuel, Founder and CEO of DexKor. My journey began with a deep curiosity about how technology can bridge operational gaps and improve business outcomes. Working closely with B2B brands and SaaS ecosystems, I observed a recurring challenge: while businesses often excel at acquiring customers, they face difficulties retaining and expanding these relationships post-sale. This insight inspired me to create DexKor, a platform that addresses this critical gap through intelligence, automation, and unified customer success operations.

Why DexKor Exists

Most businesses celebrate winning new customers, but few have mastered what comes next. DexKor was founded with a clear mission: to close the post-sale gap. By unifying sales, onboarding, support, and customer success into a single intelligent system, DexKor enables companies to proactively engage customers, predict risks, and drive long-term growth

How DexKor Works

Built on the belief that customer success doesn’t start at onboarding—it starts where most tools stop, DexKor leverages Agentic AI to deliver more than dashboards and automations. The platform:

• Thinks, Learns, and Acts: AI-powered intelligence works alongside teams to provide deeper insights and better outcomes.
• Predicts Customer Risks: Anticipates churn or challenges before they impact the relationship.
• Drives Growth: Helps businesses identify expansion opportunities and maximize customer lifetime value.
• Unifies Touchpoints: From sales to onboarding to support, all interactions are connected in one intelligent platform.

A Human-Centered Approach

At DexKor, technology meets empathy. The platform is designed to empower teams, not replace them, enabling human agents to focus on meaningful engagement while AI handles data-driven insights and proactive interventions. By combining intelligence with automation, Richard Samuel ensures that businesses can deliver personalized, consistent, and impactful experiences for every customer.

Vision for the Future

DexKor is redefining how modern B2B companies approach customer relationships. With affordability, adaptability, and an AI-first design, the platform transforms customer satisfaction into a strategic advantage. Richard Samuel envisions a future where businesses don’t just acquire customers—they nurture, retain, and grow them, turning post-sale engagement into their strongest engine for sustainable success.

Discover DexKor: Experience the AI-powered suite that unifies customer touchpoints, enhances engagement, and drives growth, ensuring your customers remain loyal partners for the long haul.